- Priority - High
- Affecting Server - server1
Some clients have reported intermitent email sending issues.
We have been investigating this issue and found several issues.
Firstly a client had a weak password that had allowed someone to send from their account without their knowledge. This has been rectified. We urdge everyone to have strong passwords and change them regularly.
If you have alot of passwords please use a service such as 1password that will save secure passwords for you.
Secondly a website had several old plugins and came to our server with issues. This website has been suspended until the owner decides what to do about the vulnerabilities.
In light of several poor permissions on websites we are currently reviewing all permissions we control, any vulnerabilities are being addressed.
We hope to have this work complete this afternoon and then request the spam blackmail list removed.
When we get 5 mins we will send an email to everyone with info on best practice and what we can do together to reduce the risk of issues in the future.
We appologise if this has effected your email, we will update shortly
- Date - 02/05/2014 13:30
- Last Updated - 03/05/2014 16:41
- Priority - Critical
- Affecting Server - server1
Issues at KSP - Resolved
Posted by Jon on 17/03/2014 @ 21:03
We're currently experiencing issues with connectivity at KSP, we're trying to get to the bottom of the issue as a matter of urgency and will update ASAP.Update @ 21:55 on 17/03/14 by Jon
Apologies for the slow update, it's been treacherous getting online at the office with our fail-over connection!
Unfortunately we are onsite and the reason for the outage at KSP is a power failure. The facility operator is also onsite and we're currently awaiting an ETA for power to be restored.
We'll issue another update ASAP.
Update @ 22:31 on 17/03/14 by Lee
Some services are returning now as of yet our core network equiptment onsite has yet to be restored, the facility operator is onsite diagnosing the issues at present.
Once power has been restored in full we will be checking every service onsite to ensure all equiptment has been restored safely.
Update @ 22:52 on 17/03/14 by Lee
Network was restored 10minutes ago and is currently online, site engineers are diagnosing the cause of the fault now.Update @ 00:56 on 18/03/14 by JonA handful of servers are currently offline whilst we move what we thought was a suspect PDU from an isolated power source back to the regular power feed, apologise for any issues this may be causing.Update @ 01:43 on 18/03/14 by JonAs far as we are aware, full service was resumed a short while ago. In the eventually that this is not the case, clients are urged to contact us via our client portal ASAP.
- Date - 17/03/2014 21:03 - 17/03/2014 22:52
- Last Updated - 18/03/2014 08:27
Below is a real-time overview of our servers where you can check if there's any known issues.